Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

We cannot accept returns on items that have been specifically ordered in for you from external suppliers.

There are certain situations where only partial refunds are granted (if applicable), these are:

Any Item that has been specifically ordered to match another item, e.g Scotia, Trims or Stains.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

01302430001

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email: sales@timberfloorstudio.co.uk and send your item to (in original packaging) : Unit 8 Merchants Way, Doncaster DN24BH.

Shipping
To return your product, you should mail your product to: 
Unit 8 Merchants Way, Doncaster DN24BH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please read the product listing to be informed of the exact shipping per product and transaction. We insist using a trackable shipping service or purchasing shipping insurance. Due to the value of our products. We don’t guarantee that we will receive your returned item.